Patented intent-based smart routing engine that orchestrates handoffs from AI agents to the right human expert, matching multiple customer intents against agent attributes in real time to optimize first-time resolution.

• Built a shared component library aligned to a design system, reducing UI development time across the team
• Integrated 3 contact center platforms (Zendesk, Salesforce, Chatwoot) by building backend adapters and frontend widgets, enabling unified routing and multi-channel customer engagement
• Owned features from database schema to UI, closing the gap between frontend and backend teams and speeding up delivery
• Improved code reliability by writing unit and E2E tests for new features, catching regressions before they reached production
• Extended CI/CD pipelines in GoCD and deployed new microservices to Kubernetes

Tech: Vue.js · Tailwind CSS · TypeScript · Kotlin · Spring Boot · Ruby on Rails · PostgreSQL · GoCD · Kubernetes · Grafana

Worked on 8x8 Agent Workspace — the omnichannel contact center agent UI launched in 2022 and winner of Best Innovation in Customer Experience at Enterprise Connect. The workspace unifies voice, webchat, email, SMS, and social channels into a single interface, coordinating real-time data from multiple sources.

• Built real-time file sharing (customer ↔ agent) via WebSocket, unblocking a top customer-requested feature
• Led frontend architecture for the Agent Workspace, setting technical direction and standards for the team
• Mentored and onboarded new engineers, getting them contributing within their first sprint
• Led UI redesign and migration to React.js, delivering a modern agent experience that replaced the legacy app
• Architected micro-frontend integration (Webpack Module Federation), eliminating cross-team deployment bottlenecks

Tech: React.js · TypeScript · WebSocket · Jest · Redux Saga · WCAG Accessibility

Taught frontend development (JavaScript, React.js, HTML/CSS) to novice developers across multiple classes, building solid foundations in modern web technologies.

Tech: JavaScript · React.js · HTML5 · CSS

Built a spreadsheet-like modeling module for Aera’s Decision Intelligence platform (Gartner Leader), enabling clients to work with their data at scale — one of the most complex parts of the product due to the volume of records involved.

• Built a custom code editor with ANTLR-powered autocomplete for Aera’s proprietary modeling query language, letting business users write queries without developer help
• Engineered high-performance UI rendering millions of data records using DOM virtualization and lazy loading
• Led TypeScript adoption across the frontend codebase, eliminating a class of runtime errors
• Drove migration from monolith to micro-frontend architecture, decoupling release cycles across product teams
• Reviewed designs and mentored peers on architectural decisions

Tech: TypeScript · React.js · Jest · Redux Observable · SASS

Taught programming fundamentals, design patterns, and software architecture to first-year Computer Science students using Python.

Tech: Python

• Built a patient scheduling app for a Rehabilitation Hospital, replacing a manual paper-based process
• Led a team of 4 junior developers on Medipedia.ro, mentoring on code quality and delivering on schedule
• Implemented HL7 FHIR for data exchange with external healthcare providers
• Auto-generated GraphQL schema classes from FHIR StructureDefinitions, eliminating hours of manual work per integration
• Optimized SQL Server and MongoDB queries, fixing slow page loads impacting clinical workflows
• Set up CI/CD with Jenkins — automated builds and deployments where none existed before

Tech: React.js · Angular · Node.js · Jest · SQL · MongoDB · GraphQL · Jenkins · Docker

Built UI components with PatternFly and Vue.js using modern ES6 tooling and Webpack.

An operating platform for record stores and professional sellers of physical music and other collectibles. ( https://cratebase.io )

Frontend: Angular 19+ · RxJS · Material UI
Backend: Node.js · TypeScript · MongoDB
Others: AWS (EC2, S3, CloudFront) · Docker · Bitbucket · CI/CD

A white-label eLearning platform offering a comprehensive solution for online learning, including course management, student enrollment, and progress tracking.

Pharmacy platform: https://elearning.frontlinesolutions.ro/worwag
SEO Marketing platform: https://appsumo.com/products/education-cloud-plus/

Frontend: Angular 10+ · RxJS · GraphQL · SASS · Material UI · Firebase · Ionic
Backend: Node.js · TypeScript · Prisma · PostgreSQL · GraphQL · Nexus

Master’s degree in Software Engineering

Bachelor’s Degree in Computer Science